Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dominique Bowen

Dominique Bowen

August 28, 2025

5  out of  5
rating by Dominique Bowen
"Sarabeth was an immediate help to taking care of my renters insurance. Great service!"
We responded:
"Thanks a million, Dominique! 🌟 Sarabeth’s got those insurance superpowers ⚡️🦸‍♀️ ready to save the day—renters insurance never looked so good! 🏠💼 #FiveStarsAndSmiles 😄✨"
Profile photo of Bethany Myers

Bethany Myers

August 25, 2025

5  out of  5
rating by Bethany Myers
"Thank you!!! Kirsten was super helpful…"
We responded:
"Bethany, thank YOU!!! We’re thrilled Kristen was super helpful—she’s basically our office’s secret weapon (though not so secret anymore 😄). We’ll make sure she gets a high-five and maybe a cookie. Come back anytime—we’re always here to help with insurance and good vibes!"
Profile photo of Devin Howard

Devin Howard

August 15, 2025

5  out of  5
rating by Devin Howard
"Kristin and Arianna are amazing!!! Always friendly and willing to help. Jay Gemes’ State Farm office is top tier!!!!!"
We responded:
"Thanks so much, Devin! We told Kristin and Arianna about your review, and now they’re both blushing brighter than a freshly painted State Farm sign. We’re thrilled to be your “top tier” insurance dream team—always here to help, with a smile (and maybe a coffee or two)!"
Profile photo of Diamond Williams

Diamond Williams

August 15, 2025

5  out of  5
rating by Diamond Williams
"Have been with them for years and they are always so nice and helpful! Wonderful team!!!"
We responded:
"Thank you so much, Diamond! We're thrilled to hear we've been your insurance BFFs for years—always nice, helpful, and ready to save the day (cape not included)! Here’s to many more wonderful years together! 🌟😊"
Profile photo of Stephanie Porterfield

Stephanie Porterfield

August 14, 2025

5  out of  5
rating by Stephanie Porterfield
"Jay and his team are great! Personalized service, they care about our family and our needs!! #JayfromStateFarm"
We responded:
"Stephanie, you just made our day! 🥹 We’re blushing harder than Jake in his khakis. Thank you for trusting us with your family’s needs—we’re honored to be your #JayfromStateFarm. Personalized service is our jam."
Profile photo of Will Harper

Will Harper

August 5, 2025

5  out of  5
rating by Will Harper
"Always a good connection, Leann helped us greatly with our switch to statefarm and patience!"
We responded:
"🌟 Will, thank you for the thoughtful review. We’re so pleased to hear that Leann’s support and patience helped make your transition to State Farm a smooth one. At Jay Gemes State Farm, we take pride in building reliable connections and providing attentive service. We truly appreciate your trust and look forward to serving you for years to come."
Profile photo of Amy Clark

Amy Clark

August 1, 2025

5  out of  5
rating by Amy Clark
"Kristen was amazing! So accommodating and so thorough!! Made our choice to use State Farm so easy!"
We responded:
"Karen, thank you so much for the thoughtful review, Amy. We're thrilled to hear Kristen provided such outstanding service—accommodating, thorough, and truly dedicated to making your experience seamless. Your kind words reaffirm our commitment to providing exceptional care to our clients here at Jay Gemes State Farm. We’re grateful for the opportunity to support you and look forward to being here whenever you need us"
Profile photo of Michael Gravalec

Michael Gravalec

August 1, 2025

5  out of  5
rating by Michael Gravalec
"Very responsive and easy to deal with."
We responded:
"Michael, your feedback has us dancing like no one’s watching… except maybe the office plant 🌱🕺"
Profile photo of K B

K B

August 1, 2025

5  out of  5
rating by K B
"Kristen was super helpful and friendly"
We responded:
"🌟✨ Huzzah and hooray! K B, your glowing five-star proclamation has us all doing celebratory somersaults (well, maybe just emotionally… paperwork and flips don’t mix)! Kristen, our dazzling agent of kindness and clarity, has officially been crowned the Queen of Helpfulness and Friendliness in the Land of Insurance. 👑📜 Thank you for sprinkling your words like confetti—at Jay Gemes State Farm, we’re positively tickled to serve magical folks like you. 🎈💫"
Profile photo of Shereika Reese

Shereika Reese

July 22, 2025

5  out of  5
rating by Shereika Reese
"LeAnn is Awesome! She was very knowledgeable, professional, and patient. She took the time out to explain the policies to help me in deciding which to choose and how I could save money with the discounts offered. Thank you so much for an awesome customer service experience! 👍"
We responded:
"🌟 Shereika, your sweet words just lit up our whole office! We're thrilled to hear that LeAnn made your experience so smooth and stress-free—she’s one of our shining stars, and your review is the kind of magic that keeps us smiling 😊✨ We're so grateful to have you as part of the Jay Gemes State Farm family. Here's to smart choices, sweet savings, and awesome neighbors like you! 💙🏡💫"
Profile photo of Chris Ellis

Chris Ellis

July 18, 2025

5  out of  5
rating by Chris Ellis
"Jay and his crew are on always helpful when in need. Would highly recommend"
We responded:
"Thanks so much, Chris! Jay and the crew are always happy to help—kind of like your favorite coffee shop, but with insurance instead of espresso. We appreciate the recommendation and look forward to being there whenever you need us!"
Profile photo of Dwayne White

Dwayne White

July 17, 2025

5  out of  5
rating by Dwayne White
"Jay has built an outstanding team, and I especially want to shout out Kristen! She’s incredibly kind, responsive, and always willing to help. No matter what I reach out about, she gets back to me quickly and makes the process feel effortless."
We responded:
"🌟 Thank you so much, Dwayne! We're incredibly grateful for your kind words and the shout-out to Kristen—she truly embodies the spirit of our team. At Jay Gemes State Farm, we’re all about making insurance feel personal and stress-free, and we’re thrilled to hear Kristen made your experience just that. We’ll be sure to pass your praise along—it’ll absolutely make her day! Thanks again for trusting us. 💼✨"
Profile photo of Mark Lee

Mark Lee

July 16, 2025

4  out of  5
rating by Mark Lee
"Kristen was very helpful and pleasant in answering my questions."
We responded:
"Thank you so much, Mark! We’re thrilled Kristen could sprinkle a little magic on your questions and turn them into answers with a smile. At Jay Gemes State Farm, we believe insurance should be as pleasant as a sunny day—and Kristen’s got that superpower! Looking forward to helping you again whenever you need us! 🌟😊🚗"
Profile photo of Kathleen O'Connor

Kathleen O'Connor

June 21, 2025

5  out of  5
rating by Kathleen O'Connor
"The Jay Gemes office and State Farm really hit home runs for me in 2025 after the Midland tornado in early April and then a couple weeks ago when a taxi was driving too closely and hit the back of my car. I called them up when I needed their assistance with claims and my issues were quickly solved. Always professional. Always top notch."
We responded:
"Kathleen, thank you for your wonderful review! We're so glad we could provide "top-notch" and professional support after the tornado and your car accident. It's truly our pleasure to assist you quickly and effectively when you need us most. Jay "
Profile photo of Don Mathis

Don Mathis

June 18, 2025

5  out of  5
rating by Don Mathis
"Couldn’t be more pleased……the Gemes agency has gone above and beyond to take care of our every insurance need."
We responded:
"Don, thank you so much for your wonderful 5-star review! We’re thrilled to hear that you are pleased with the service you received from the Gemes agency. Our team is dedicated to going above and beyond for our clients, and your kind words truly motivate us to keep delivering the best possible care for your insurance needs. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in us! Jay"
Profile photo of Jenna Gardiner

Jenna Gardiner

June 17, 2025

5  out of  5
rating by Jenna Gardiner
"Always there to help , even over the phone !"
We responded:
"Jenna, thank you for the five-stars! We greatly appreciate you taking the time to leave us a review!"
Profile photo of Toby Smith

Toby Smith

June 5, 2025

5  out of  5
rating by Toby Smith
"The whole team over at this State Farm really shines! Kristen has been nothing but helpful and attentive with all my insurance needs. I’ve had the Farm for years, and their quality of service is why I’ll have it for many more years to come!"
We responded:
"Thank you so much for your glowing review! 🌟 We're absolutely thrilled to hear that you’ve had such a positive experience with Kristen and the rest of our team at Jay Gemes State Farm. Your loyalty over the years means the world to us, and we’re committed to continuing to shine brightly for you! We believe that insurance is more than just a policy; it’s about building relationships and providing support when you need it most. It’s fantastic to know that our efforts to be helpful and attentive have made a difference for you. Here’s to many more years of partnership and peace of mind! If you ever need anything, remember we’re just a call away. Jay Gemes State Farm"
Profile photo of 10 K’s

10 K’s

June 4, 2025

5  out of  5
rating by 10 K’s
"I had an exceptional experience working with Kristen as my insurance agent. From our first conversation, she was professional, knowledgeable, and genuinely interested in finding the best coverage for my needs. She took the time to explain my options clearly, answered all my questions patiently,"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your exceptional experience with Kristen. She truly embodies our commitment to providing personalized and professional service to our clients. It's great to know that she was able to help you understand your options and find the best coverage for your needs. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you have any more questions or need further assistance, don't hesitate to reach out. We're here for you! Jay Gemes State Farm."
Profile photo of susan okelly

susan okelly

June 3, 2025

5  out of  5
rating by susan okelly
"I needed to add a vehicle to my account and spoke to Kristen today. She not only capably helped me set that up but then suggested a way to save some money on an auto that was already insured with them. What a pleasant surprise. I have been consistently happy with Jay Gemes since I started insuring my autos with them and that is why I have given them a five star rating."
We responded:
"Susan, thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Kristen and how she was able to assist you in adding a vehicle to your account while also finding ways to save you money. Our team strives to provide exceptional service, and it’s fantastic to know that we’ve consistently met your expectations. Your continued trust in Jay Gemes State Farm means the world to us, and we look forward to serving you for many more years to come. If you ever need anything else, please don’t hesitate to reach out!"
Profile photo of Terry Stringfellow

Terry Stringfellow

May 30, 2025

5  out of  5
rating by Terry Stringfellow
"Great customer service and helpful staff."
We responded:
"Thank you so much for your kind words, Terry! We’re delighted to hear that you had a positive experience with our customer service and found our staff helpful. Your satisfaction is our priority, and we’re always here to assist you with any insurance needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We truly appreciate your support! Jay Gemes"
Profile photo of James Reynolds

James Reynolds

May 29, 2025

5  out of  5
rating by James Reynolds
"I WAS VERY thankful for the help of Mrs Kristen in her assistance in helping me gain knowledge on various ways I can make payments on my account .wheather on line or mail.Thanks you State Farm!"
We responded:
"James, thank you so much for your fantastic 5-star review! We're thrilled to hear that Kristen provided such excellent assistance and helped you understand your payment options. We truly appreciate your business and are always here to make things easy for you. Thanks for being a part of the State Farm family!"
Profile photo of Quaison Osborne

Quaison Osborne

May 21, 2025

5  out of  5
rating by Quaison Osborne
"Leann, is great and provides great customer service! She is informative and diligent when it comes to serving customer's needs."
We responded:
"Quaison, thank you so much for your wonderful 5-star review! We truly appreciate your kind words about Leann and her dedication to providing exceptional customer service. It's fantastic to hear that you found her to be informative and diligent in meeting your needs. We strive to ensure that every customer has a positive experience, and your feedback reassures us that we’re on the right track. If you ever need assistance in the future, don’t hesitate to reach out. Thank you for choosing Jay Gemes State Farm!"
Profile photo of Kim Carroll

Kim Carroll

May 20, 2025

5  out of  5
rating by Kim Carroll
"My agent and staff are the best. They keep me update and do everything for me, which I need. I am so busy at work I just don’t have a lot of time."
We responded:
"Kim, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you find our team to be the best and that we can help ease your busy schedule. Our goal is to provide excellent service and support, and it's great to know that we are meeting your needs. If there's anything more we can do for you, please don’t hesitate to reach out. We appreciate your trust in us! Jay Gemes State Farm"
Profile photo of Dave Bowers

Dave Bowers

May 14, 2025

5  out of  5
rating by Dave Bowers
"Kristen was very helpful and my mom was very satisfied with the service she provided."
We responded:
"Dave, Thank you for your fantastic 5-star review! We’re delighted to hear that Kristen was able to provide your mom with the helpful service she needed. Our team strives to go above and beyond for our clients, and it’s wonderful to know that we made a positive impact. If you or your mom need any further assistance, please don’t hesitate to reach out. We’re here to help! Jay"
Profile photo of Ryan O’Steen

Ryan O’Steen

May 13, 2025

5  out of  5
rating by Ryan O’Steen
"Leann was absolutely amazing! Very helpful and got me set up quickly & painlessly."
We responded:
"Ryan, thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Leann provided you with such exceptional service and made the process quick and painless. Our team is dedicated to ensuring that our clients have a positive experience, and it's always rewarding to know that we've succeeded. If you have any more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your business! Jay"