State Farm® Insurance Agent Jay Gemes
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
William Thornton
January 13, 2025
5
out of
5
rating by William Thornton
"Having insurance is very important . State Farm came to rescue in My time of need. That's what you hope to get when you have a problem."
We responded:
"William, we are glad to help you, thanks for this wonderful review. "
Paul Chappell
January 13, 2025
5
out of
5
rating by Paul Chappell
"I've known Jay for a long time. Always honest. Always concerned with my best interest, not his own. Always responsive when I have a need."
We responded:
"Paul, you are a fine man and a great customer, so glad to have you in the Gemes team. "
lloyd handia
January 3, 2025
5
out of
5
rating by lloyd handia
"A good refresher to driving examination, with greater detail of on road safe practices."
We responded:
"Lloyd, I'm glad the driving class was helpful, thanks for choosing Jay Gemes State Farm for your home and car insurance. "
Yulane Wilson
December 20, 2024
5
out of
5
rating by Yulane Wilson
"Kristen was great today helping me make a change to my account. I casually mentioned my rates and she immediately recommended that I take a Defensive Driver Class. I took it and it was easy to understand. I passed, yeah! That entitles me to a discount. Thank you, Kristen for listening and helping me."
We responded:
"Thank you for sharing your positive experience with Kristen. We're delighted to hear she was able to assist you effectively and that you benefited from the Defensive Driver Class. "
Brandy Edmonson
December 20, 2024
5
out of
5
rating by Brandy Edmonson
"Leeann made my sign up very easy and provided great customer service"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Leeann made your sign-up process smooth and delivered excellent customer service. Your satisfaction is our priority, and we appreciate your kind words."
Carol Harvey
December 19, 2024
5
out of
5
rating by Carol Harvey
"I can’t thank Jay Gemes and his office for responding so quickly. I spent over an hour trying to send information to Synovus which they would not accept. It was going to an unmonitored mailbox that only took certain formats. Thank you to this State Farm office for handling this!"
We responded:
"Thank you, Carol, for your kind words and for sharing your experience. We're delighted to hear that our team was able to assist you so quickly. We appreciate your business. "
Russell Boyette
December 17, 2024
5
out of
5
rating by Russell Boyette
"Kristen did a great job helping us to home and auto insurance. She was very patient with me on the phone. Russell Boyette"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kristen was able to assist you with your home and auto insurance needs. Her patience and dedication to our clients are truly appreciated. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!"
Easy Rhino
December 12, 2024
5
out of
5
rating by Easy Rhino
"I’ve been with Jay Gemes State Farm for seven years and experienced a seamless insurance coverage on my property and vehicles. Excellent coverage and customer service from day one. Highly recommended 👍🏻👍🏻"
We responded:
"Thank you for your kind words and for being a valued customer for seven years. We're thrilled to hear about your positive experience with our coverage and service. Your recommendation means a lot to us! "
Brooke Daniel-Ford
December 12, 2024
5
out of
5
rating by Brooke Daniel-Ford
"Working with SaraBeth was such a pleasure. She answered all of my questions and concerns quickly and kindly. Working with the team for several years now has always been a joy and a seamless process when adding or removing things from our policies."
We responded:
"Thank you, Brooke, for your kind words. We're thrilled to hear that our team have made your experience enjoyable and efficient. We look forward to continuing to serve you with the same dedication and care in the future."
kingston Wiggins
December 5, 2024
5
out of
5
rating by kingston Wiggins
"Good afternoon everyone this review is for all the staff that works at Jay and Genes State Farm. The staff is very professional and I enjoy myself every time I go in because they are very compassionate people and try to help you accordingly Kristen I spoke with her own today, she did a wonderful job. With trying to help facilitate an issue that I had. Kudos to the staff Thank you, Valencia Smith"
We responded:
"Thank you, Kingston, for your kind words! We're thrilled to hear that Kristen and the rest of our team provided you with compassionate and professional service. Your feedback means a lot to us. We appreciate your trust in our agency!"
kris lester
December 3, 2024
5
out of
5
rating by kris lester
"Jay and his team are the best! Always helpful, informative, and pleasant to work with!"
We responded:
"Thank you, Kris! We're thrilled to hear that you find our team helpful, informative, and pleasant to work with. Your positive feedback means a lot to us!"
Josh Allen
November 24, 2024
5
out of
5
rating by Josh Allen
"Great service! Thanks Jay Gemes and team!"
We responded:
"Josh, thank you so much for the positive review! We enjoy working with you and greatly appreciate your business. "
David Reed
November 21, 2024
5
out of
5
rating by David Reed
"Kristen was very helpful this morning. She did a great job."
We responded:
"Thank you, David, for your kind words about Kristen. We're thrilled to hear she was able to assist you effectively. Your feedback is greatly appreciated and will be shared with her."
Jenni Peek
November 20, 2024
5
out of
5
rating by Jenni Peek
"Jay Gemes State Farm is a great place to have insurance. I’ve been with Jay and his staff almost a decade now. Their staff is super friendly and are always reminding you and keeping you apprised when your payments are due so that your insurance doesn’t overlap. They are also very ready to take payments and are very pleasant on the phone!"
We responded:
"Thank you, Jenni, for your kind words and loyalty over the past decade. We're delighted to hear that our team's friendliness and attentiveness have made your experience positive. We look forward to continuing to serve you with the same dedication."
Fred Carnes
October 25, 2024
5
out of
5
rating by Fred Carnes
"Leann was extremely helpful and friendly in guiding through the process...thanx"
We responded:
"We are grateful for LeAnn and also for you. "
Dalton Avery
October 14, 2024
5
out of
5
rating by Dalton Avery
"Always a pleasure talking with Jay Gemes. Very responsive and knowledgeable about consumer policy’s never have any issue great working with his office."
We responded:
"Thanks so much Dalton, we are grateful to with work with you also!"
Rachel Miles
October 11, 2024
5
out of
5
rating by Rachel Miles
"Sara Beth was amazing with helping me add two more cars to my insurance. We love State Farm!"
We responded:
"Sara Beth is amazing and we are so glad to take care of you!"
william brown
October 2, 2024
5
out of
5
rating by william brown
"Great customer service and pricing. Went above and beyond to get me the information I needed and kept in constant contact throughout the entire process."
We responded:
"William, we are so glad to take care of your insurance"
Jackie Canillas
August 22, 2024
5
out of
5
rating by Jackie Canillas
"Insurance can be so stressful and confusing but Leann made it so easy to switch. She was very helpful and went the extra mile to make sure we were getting the best deal possible with the coverages we needed."
We responded:
"Jackie, thank you for your wonderful review. I'm glad to hear that Leann made the process of switching insurance easy and stress-free for you. We always strive to provide the best service and ensure our clients get the coverage they need. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Jay Gemes - State Farm Insurance Agent, Columbus, GA"
Taylor Baucom
August 22, 2024
5
out of
5
rating by Taylor Baucom
"Leanne is such a pleasure to work with! She made the process quick and pain free. Her communication was clear and professional."
We responded:
"Thank you, Taylor, for your positive review. I'm glad to hear that Leanne made the process quick and pain-free with clear and professional communication. We appreciate your feedback and look forward to assisting you with any future needs. - Jay Gemes - State Farm Insurance Agent, Columbus, GA"
dodwell clifton
August 15, 2024
5
out of
5
rating by dodwell clifton
"I have been with State Farm since I turned 16 years old. I have worked with three different agents — only due to the retirement of two of them. Jean Fackler at Jay Gemes is my go to person on every issue that I’ve experienced from housing to auto to RVing to you name it. I highly recommend Jay Gemes State Farm and be sure to ask for Jean!"
We responded:
"Hey Dodwell, Thanks for being such a loyal customer over the years! I'm glad to hear that Jean has been able to assist you with everything from housing to RVing. Your recommendation means a lot to us. If you ever need anything else, we're here to help. - Jay Gemes - State Farm Insurance Agent, Columbus, GA"
Ronnetta Long
August 1, 2024
5
out of
5
rating by Ronnetta Long
"I am so grateful for Leanne and the State Farm Family. We have had nothing but a great experience since the day we decided switch our home and auto insurance. They have excellent customer service skills and are very knowledgeable about the services/ products that they offer. They are very patient and respond very quickly to any questions or concerns you may have.The staff personally signed a beautiful card that welcomed us to the company and thanked us for allowing them to serve us. Thank you all again for such a great experience. Have a wonderful day."
We responded:
"Hi Ronnetta, thank you so much for your wonderful review! We're so happy that you had a great experience with Leanne and our State Farm family. It's fantastic to know that our customer service and knowledge met your expectations. If you ever have any more questions or need further assistance, we're here for you. Have a wonderful day! - Jay Gemes - State Farm Insurance Agent, Columbus, GA"
Jennifer Kinder
July 22, 2024
5
out of
5
rating by Jennifer Kinder
"People switch insurance agents a lot these days. Not us - we've been with Jay and his group for years. We doubt we'll ever find anyone as reliable, attentive, and who will actually have informative discussions/Q&A's about your insurance options. And their costs and prices match, and often better, other companies. Wonderful agent and staff!!!!"
We responded:
"Hi, Jennifer! Thank you for your loyalty and trust over the years. It means a lot to know that you appreciate our reliability and attention to detail. We always aim to have meaningful discussions about insurance options to ensure you’re well-informed. It's wonderful to hear that our costs and prices have been competitive for you. Your support of me and my team is very encouraging. We look forward to continuing to serve you for years to come! - Jay Gemes - State Farm Insurance Agent, Columbus, GA"
Rebecca Gemes Bice
July 17, 2024
5
out of
5
rating by Rebecca Gemes Bice
"Always takes care of his customers and willing to go the extra mile, even if you're experiencing a true need at an inopportune time. His staff is helpful and kind. Highly suggest Jay as your agent!"
We responded:
"Hi Rebecca, thank you so much for your wonderful review! I'm so happy to know that you feel well taken care of, even during those inopportune times. Our team strives to be helpful and kind, and your recommendation means a lot to us! If you ever need anything in the future, don't hesitate to reach out. - Jay Gemes - State Farm Insurance Agent, Columbus, GA"
Mark Louwaert
July 15, 2024
1
out of
5
rating by Mark Louwaert
"Worst insurance representation I’ve ever dealt with, less than 2 weeks notice to either put a roof on my house or I lose my policy with no written notice only a phone call, I CAN PROMISE YOU WILL OVERPAY AND BE UNDERSERVED BY THIS IDIOT"
We responded:
"Mark, I appreciate you sharing your experience with us. I'm truly sorry to hear about the challenges you faced regarding your policy. Your feedback is valuable, and I would like to address any concerns you have. Please feel free to reach out to our office so we can discuss this further and find a resolution together. Thank you for bringing this to our attention. Jay Gemes - State Farm Insurance Agent, Columbus, GA"